Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on our web hosting plans. If you are not completely satisfied with our services within the first 7 days of your purchase, you may request a full refund.

Eligible Services: Shared hosting, WordPress hosting, VPS hosting, Dedicated servers, Email hosting, SMTP services

2. Non-Refundable Services

The following services are non-refundable:

• Domain name registrations, transfers, and renewals
• SSL certificates
• Setup fees (if applicable)
• Add-on services and custom development work
• Administrative fees
• Service add-ons and upgrades

3. Refund Process

To request a refund:

1. Submit a refund request through your client area or contact support
2. Provide your account details and reason for cancellation
3. Our team will review your request within 2-3 business days
4. Approved refunds will be processed within 7-10 business days

4. Partial Refunds

For monthly billing cycles canceled after 7 days, no refund is provided for the remaining period. For annual plans canceled after 7 days, we may issue a prorated refund for unused months (minus any discounts applied).

5. Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/Debit Card: Refund to the same card (3-7 business days)
• bKash/Nagad/Rocket: Refund to the same mobile wallet (1-3 business days)
• Bank Transfer: Refund to the same bank account (5-10 business days)
• PayPal: Refund to your PayPal account (1-3 business days)

6. Violations and Refunds

No refund will be issued if your account is terminated due to:

• Violation of our Terms of Service
• Engaging in illegal activities
• Sending spam or unsolicited emails
• Abusing server resources
• Hosting malicious content

7. Domain Name Refunds

Domain name registrations are non-refundable as they are purchased on your behalf from domain registrars. Once registered, a domain cannot be "returned" or "refunded".

8. VPS and Dedicated Server Refunds

VPS and dedicated servers are covered by the 7-day money-back guarantee. However, refunds are limited to one per customer. Repeated refund requests may be denied.

9. Refund Exceptions

We reserve the right to deny refunds in cases of:

• Abuse of the refund policy
• Service usage that exceeds fair use limits
• Accounts with outstanding balances
• Services used for more than 7 days

10. Cancellation Process

To cancel your service and request a refund:

1. Log into your client area
2. Navigate to Services → My Services
3. Select the service you wish to cancel
4. Click "Request Cancellation"
5. Select the cancellation type and provide a reason
6. Submit your request

11. Chargebacks and Disputes

If you file a chargeback or payment dispute without first requesting a refund from us, your service will be immediately suspended. You will be responsible for any chargeback fees incurred.

12. Contact Us

For refund requests or questions about this policy, contact us at:

Email: billing@amanahhost.com

Support Center: Contact Us